CONSTANCE OWUSU
Customer Service & Communications Professional
Weija, Accra, GH.About
Results-oriented professional with a strong foundation in customer relations, sales, and operational efficiency, currently pursuing a Bachelor of Arts in Communication Studies. Proven ability to enhance customer satisfaction, manage inventory, and contribute to team success across diverse environments including retail, beauty, and education. Eager to leverage strong interpersonal skills and a commitment to continuous learning to drive company growth and achieve organizational objectives.
Work
Accra, Greater Accra, Ghana
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Summary
Supported daily retail operations and enhanced customer experiences by providing direct assistance and maintaining store readiness.
Highlights
Provided exceptional customer service, assisting a high volume of daily customers with product selection and inquiries, contributing to a positive shopping environment.
Ensured meticulous organization and cleanliness of the retail space, preparing the shop for opening and closing to optimize operational efficiency.
Collaborated effectively with team members to meet sales goals and maintain visual merchandising standards, supporting overall store performance.
Managed inventory displays and stock replenishment, ensuring product availability and an appealing presentation for shoppers.
Accra, Greater Accra, Ghana
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Summary
Delivered high-quality beauty services, specializing in makeup artistry, nail care, and client satisfaction.
Highlights
Performed professional makeup artistry for diverse clientele, enhancing client appearance and satisfaction for various occasions.
Provided comprehensive nail technician services, including manicures and pedicures, ensuring high standards of hygiene and client comfort.
Cultivated strong client relationships through personalized service and expert advice, fostering repeat business and positive referrals.
Maintained a clean and organized workstation, adhering to strict sanitation protocols to ensure a safe and professional environment.
Accra, Greater Accra, Ghana
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Summary
Managed mobile money transactions and phone accessory sales, ensuring efficient customer service and accurate inventory management.
Highlights
Processed mobile money transactions accurately and efficiently, serving a high volume of customers daily and ensuring compliance with financial guidelines.
Drove sales of phone accessories by effectively engaging customers, understanding their needs, and recommending suitable products.
Managed comprehensive customer service inquiries, resolving issues promptly to maintain high levels of client satisfaction.
Conducted weekly stock taking and inventory reconciliation, ensuring accurate records and minimizing discrepancies for optimal stock levels.
Accra, Greater Accra, Ghana
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Summary
Educated pupils through structured lesson delivery, curriculum development, and comprehensive student assessment.
Highlights
Tutored pupils across various subjects, adapting teaching methods to individual learning styles to enhance comprehension and academic performance.
Developed and prepared detailed lesson notes and instructional materials, ensuring alignment with curriculum objectives and student engagement.
Administered and graded end-of-term examinations, providing constructive feedback to students and parents on academic progress.
Managed classroom dynamics effectively, fostering a positive and productive learning environment for all pupils.
Education
Languages
Twi
Ga
English
Skills
Customer Service
Client Relations, Customer Support, Problem Resolution, Service Delivery.
Sales & Retail Operations
Sales Generation, Inventory Management, Merchandising, Point-of-Sale (POS) Systems.
Communication
Interpersonal Communication, Active Listening, Verbal Communication, Written Communication.
Organizational Skills
Time Management, Task Prioritization, Workflow Optimization, Record Keeping.
Teamwork & Collaboration
Cross-functional Collaboration, Team Leadership, Conflict Resolution.
Adaptability & Problem Solving
Strategic Agility, Critical Thinking, Results-Oriented, Continuous Learning.
Digital Literacy
Internet Navigation, Email Communication, Microsoft Office Suite, Google Workspace.
Professional Ethics
Integrity, Confidentiality, Trustworthiness.